LEARN WITH NANDINI · POLICIES

Terms

Paid demo lessons, payment, cancellations and refunds.

The demo class

The first demo is a paid 30-minute one-to-one lesson. It includes preparation for the topic shared and a written assessment of strengths, gaps and a suggested 3-month plan. The demo is charged separately from ongoing lessons, with no obligation to continue.
A request or a preferred time is not a confirmed booking. Nandini first agrees a suitable time, the topic, final fee, payment instructions and meeting platform with the parent. The demo is confirmed after payment is received.
The cancellation and refund rules below apply to both paid demos and regular lessons. A completed lesson and assessment are chargeable; a concern about the quality of a service can be raised directly with Nandini.

Regular lessons last 60 minutes. Published fees are starting rates for the listed school subjects; any different syllabus, level or lesson length is quoted before payment. The total, billing currency and any applicable charges are agreed before a parent pays.
Pay for one lesson at a time, in advance once a time is agreed. A small bundle can be agreed after the demo if the parent prefers. There is no subscription, automatic renewal or requirement to buy a monthly package.
Payment instructions are shared privately. Only use a payment method agreed with Nandini; never send card details, banking passwords or one-time codes in a lesson request. A receipt or payment acknowledgement is provided. A bank or payment provider may apply currency-conversion charges.

At least 24 hours before the agreed start: cancel for a full refund, or reschedule to a mutually agreed time without a fee. Send message or Send email records your notice; the time your message is sent is used.
Less than 24 hours before the start: a cancellation or reschedule costs 50% of that lesson’s agreed fee. The remaining 50% is refunded or credited, at the parent’s choice. The first late cancellation per family is waived; this waiver does not cover a no-show.
No-show: 100% of the lesson fee is charged if the student does not attend and no notice is sent before the lesson. Nandini waits for 15 minutes. Late arrival does not extend the agreed end time. Genuine emergencies can be discussed individually.
If Nandini cancels or a technical problem on the tutor’s side prevents the lesson, the parent chooses a full refund or a replacement lesson. There is no cancellation charge to the family.

You can stop future lessons at any time. Unused prepaid lessons are refundable; only a cancellation charge for an already booked lesson may be deducted under the rules above. Completed lessons are not deducted again, and no fee is added just for leaving.
Approved refunds are initiated within 5 business days to the original payment method where available. If that is not possible, a verified alternative is agreed with the parent. The bank or payment provider determines when funds arrive.
These terms do not limit statutory rights. Where a cooling-off right applies to a distance service contract, including the applicable 14-day period, it takes precedence over the cancellation fees above. Starting lessons during that period requires the parent’s express request; only a lawful proportionate charge for services already supplied may apply.

Learn with Nandini is an independent tutoring service, not affiliated with a school, exam board or tutoring marketplace. Lessons are arranged by a parent or legal guardian for students under 18. Teaching and progress reports do not guarantee grades or examination results.